Iowa Computer Repair.com

 

 

Payment is due at time of service, unless other arrangements have been made in advance.

 

Various payment options are available both for one-time service and for ongoing service agreements. 

 

Payment can be made by check or credit card (3% surcharge added) via PayPal.

 

Iowa Computer Repair charges a $100 minimum charge, which covers the first hour of service.  Additional hours of service are billed at a rate of $25 for each 1/2 hour increment ($50/hr).  For a single PC, we offer a maximum labor charge cap of $300 (including the first $100). 

 

Onsite service is billed at $120 for the first hour and either $60/hr (home users) or $120/hr (business service calls) for each additional hour billed in 15-minute increments (or parts thereof).  The $300 labor cap still applies, but with conditions (talk to technician or call the shop for more information).

 

A non-refundable advance Deposit of $100 is required for all Laptop and Notebook Hardware Repairs to cover diagnostic fees.  The deposit amount will be credited towards the total cost of the repair when completed (it is NOT an additional charge).  Coupons and/or advertising specials do NOT apply to Laptop Hardware repairs.  Any applicable coupons, credits, or special offers will be applied at completion of service and are not to be used as part of initial deposit.   

Advance deposit (via Paypal) is mandatory for Remote Support Service in the absence of a prior relationship or arrangement.  Paypal accepts credit cards, debit cards, checking account transfers, and paypal account payments on behalf of Iowa Computer Repair (we never see your financial information). 

 

Advance deposit (via Paypal, Credit Card, check or cash) is mandatory for all custom builds and refurbished system advance orders in order to cover the cost of components or specifically secure a system for you.  Additional balances (labor, sales tax, etc.) will be due and payable at the time of delivery.  No refunds will be made.

 

Credit Cards:  Iowa Computer Repair accepts most major credit cards via Paypal.  There is an additional 3% surcharge added to the total to cover the credit card fees.  If you wish to avoid these additional fees, you may make payment via check or money order.

 

NSF:  Iowa Computer Repair also accepts personal and business checks with the understanding that any such instrument that is returned NSF will be subject to a $40 fee to cover bank charges, plus any legal or recovery fees necessary to collect on such instrument, plus a monthly surcharge of 5% of the balance due, calculated from the date of the original instrument.

 

CANCELLATION & APPOINTMENT CHANGES: 

Appointments made for Remote Service, On-Site Service, or computer pick-up (outside of M-F 10am-5pm) are reserved specifically for you.  We are flexible and willing to adjust to meet your schedule and requirements and ask that you give us some flexibility as well.  Since we often do not know in advance how long an appointment will take, we may occasionally be delayed and off schedule.  If that happens, we will notify you in advance as soon as we know we might be late for your appointment and give you the opportunity to adjust or reschedule.  If something comes up and you can not keep your appointment, please contact us as soon as possible so that we can adjust or reschedule.  Appointments not kept, changed or canceled (in advance) are subject to a nonrefundable trip charge of $25.00.

 

UNCLAIMED SYSTEMS - 30-day limit:

Systems that are not claimed within 7 days of notification of completion will incur storage fees of $2 per day (unless other advance arrangements have been made).  Systems that are not claimed within 30 days of service completion (without prior arrangement) become the property of Iowa Computer Repair. 

 

Systems which the customer chooses not to repair (after diagnosis) are still subject to the diagnostic charge, even if the system is never claimed and is eventually disposed of (at the discretion of Iowa Computer Repair).  The diagnostic charge may be credited towards subsequent work to replace the defunct system (within 30 days - call for details).

 

BACKUP:

Iowa Computer Repair will back up typical personal information (documents, pictures, favorites) before we perform any major work on your system, but the ultimate responsibility for data backup and storage lies with the customer. 

 

Since we can not be fully aware of which programs you use or what file, storage, or encryption conventions you have chosen, it is not possible to foresee all potential variables.  It is up to the customer to specifically request a backup of stored email, address book, or calendar information (ie. Outlook, Outlook express, etc.).  Multiple user accounts or unusual amounts or types of data (ie. Quickbooks, custom applications, etc) may incur additional charges (you will be informed in advance).

 

Iowa Computer Repair can advise you on what backup systems, policies, or practices might best suit your situation, but unless you have a contract with Iowa Computer Repair specifically to manage your data and backups, we accept no liability for any lost data in conjunction with our repair services.   

 

PRIVACY POLICY:

Iowa Computer Repair is the sole owner of the information collected on this site or in the course of doing business. Iowa Computer Repair collects information from our customers at several different points on our website or in the course of business in order to process orders, track service fulfillment, fulfill service requirements, collect payment, and better serve you with pertinent information. Information collected may include name, shipping address, billing address, telephone numbers, e-mail address(es), system access passwords, and payment information.  We will not sell, share, or rent this information to any outside parties.  Your personal data privacy will always be respected. 

 

MAXIMUM PRICE POLICY:

Iowa Computer Repair offers a "maximum price per computer" labor charge of $300.  This is not to be misconstrued as an unending repair plan without additonal fees.  We will repair your system and return it to a fully functional, stable operational state, completely updated with all current relevant updates for the maximum total price of $300 (parts and equipment not included).  Additional issues that are not related to the original problem may incur additional charges (ie. we will not provide free additional repair service if you or your equipment malfunctions in an unrelated area).  Additionally, Iowa Computer Repair reserves the right to insist on reformatting and reinstalling/restoring all system software to its original state rather than spend endless hours attempting to isolate a stubborn virus, malware infection or driver issue.  If this is not possible, the customer may elect to have all services performed at a real-time-spent hourly rate. 

 

Iowa Computer Repair reserves the right to limit onsite service time under the maximum price policy and continue time-consuming repairs offsite in our shop.  The onsite customer may elect to continue onsite repairs on an actual-time basis and waive the $300 maximum labor charge option. 

 

COMMUNICATION:

Clear communication is the key to a successful relationship.  Please be sure to have all relevant software, passwords, program lists, install disks, etc. available at the time of service.  Please be sure to communicate any special needs, special setup requirements (special programs, accessibility requirements, etc), or special circumstances in advance of your service call, repair, or Remote service call.