Our Mission is to develop long-term relationships by providing responsive service, up-to-date technical knowledge, and responsible advice at a cost-effective level. We work hard to provide proactive, caring, customized service, treating each customer with respect.
We know you have other choices. We want you to choose us and recommend us. Now, and down the road.
We want you to continue doing business with us
because it makes sense to you on every level.
Customized Solutions - not "one-size fits all"
Our recommendations are based on "best practices" and what we determine is in your best interest, based on your current equipment, your needs, and your budget.
No Bullying - we don't try to "out-geek" you
You can tell us what you want done, or you can ask us to define your options and help you decide what you need. You may want recommendations or you may not. It's YOUR computer and we're there to help!
No Information Overload
We give you as much information as you want and need in order to understand the problem and your options.
We explain at whatever level seems appropriate. We don't try to amaze you with fancy "techtalk" or "geekspeak", and we don't talk down to you. We listen to you, answer your questions, and inform you about your technology
No Hard Sell or "special of the day"
We don't sell hardware (just great service), so we're not in the business of talking you into buying something -- we're there to help you have the best computing experience with the equipment you have, and recommend upgrades or replacement equipment only when it is warranted. We work hard to source the right equipment, components and services to meet your needs at the very best price.
We Do What We Say We Will Do
We let you make an informed decision and we carry out your decision.
Prognosis without Diagnosis is malpractice.
Please do not expect us to magically diagnose or repair your computer via your description on the telephone or via email. (Yes, this happens a lot.)
Sometimes, your situation (computer problem) is one that is very common, and we may be able to venture a guess at the mostly likely cause of your problem and the most likely effective solution during our initial conversation.
In order to give you a correct diagnosis and determine a course of action, ANY competent technician will insist on personal examination of the "patient".