Iowa Computer Repair.com

THIS Computer Doctor Makes House Calls!
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Diagnostic charge is $50 for desktops and $100 for laptops (in-shop only).
  • Diagnostic charge is due when unit is dropped off. 
  • Diagnostic charge will be waived when repairs are performed.  
  • This charge only applies if you choose NOT to have it repaired. 
  • This is not an additional charge - all deposits will be credited toward your final balance. 
  • Diagnostic-only charges are not applicable for on-site service calls.
 
Minimum labor charge is $100 (1st hour of service).  Each additional 1/2 hour of service is $25. 
Discounts apply with an existing Annual Maintenance Agreement* or an Ultimate Service Contract**.
 
Maximum labor charge is $300 on any one computer (even if it requires a total rebuild) - call for details***.
 

Hourly Labor Charges

1st HourAdditional HoursMax Labor Charge

In-shop hourly rates

$100

$50

$300

On-site hourly rates

$120

$60

$300 (conditions apply)

On-site Business rates

$120

$120

 

 
Business Services:
Business Service calls are billed at $120 per hour (billed in 1/4-hour increments, 1 hour minimum).   
 
Emergency, Weekend and Holiday service calls may be subject to "time & a half" or "double-time" rates.  Please call for details.  We may also be able to connect remotely (via Internet) to solve your problem. 
No Surprises:  You will be informed IN ADVANCE to which rate you are subject.

   get Instant House Call Remote Support (via Internet) now

Here's the Fine Print: 

 

 + Trip charges may apply outside metro Des Moines

 

  *  Annual Maintenance Agreement includes routine maintenance, free phone support, and reduced labor rates for projects, upgrades, and repairs.

 

 ** Ultimate Service Contract includes all maintenance, free phone support, and ALL LABOR FOR ANY REPAIRS (parts not included).  Call 515-966-4427 for details.

 

*** Parts and equipment are not included

 

 

My Accountant                  

 

Note:  Prognosis without Diagnosis is malpractice.

Please do not expect us to magically diagnose or repair your computer via your description on the telephone or via email.  (Yes, this happens a lot.)

 

Sometimes, your situation (computer problem) is one that is very common, and we may be able to venture a guess at the mostly likely cause of your problem and the most likely effective solution during our initial conversation. 

 

In order to give you a correct diagnosis and determine a course of action, 
ANY competent technician will insist on personal examination of the "patient". 

 

 

 

 get Instant House Call Remote Support now.

 

Note: About Diagnostic Fees... 

Yes, you will have to pay an advance fee for diagnosis.  But here's what you need to know:  If your computer is not repairable or worth repairing (yes, we will actually tell you), then we will credit the diagnosis fee towards any subsequent work that we do towards replacing or repairing that computer.  In other words, just because it cost you $50 or $100 to find out that it's really "dead", your money won't be wasted:  We consider repairs, building a replacement, or setting up a new system part of the same initial transaction (and our MAXimum Labor Charge for one computer is $300 -- INCLUDING the diag fee). 

 

Bottom line: Relax, we're on your side.  We're more interested in happy referrals and a long-term relationship than we are in taking your money once.